Beth's Blog

What is the Problem?

What is the problem you are trying to solve?

Lean Six Sigma is a massive problem solving machine, with tools, methods, templates and concepts to give structure and depth to solving your business problems.

But you have to know what they are, first. You must be clear. You must be absolutely certain of what you are trying to achieve. The clearer you are, the easier it is to find the best tools to help you solve that problem.

What is the problem?

Lost time?

Re-doing paperwork?

Customer Complaints?

Legal Risk?

Delay by suppliers?


Are you wasting something? A task is taking longer than it should? An expense is higher than it should be?

Do different people do the same task in different amounts of time, or with different quality?


Finally, quantify it. At first, estimates are fine. E.g. How long does it take? How long should it take? What is the cost of the difference (in time, money, or lost opportunity)


Remember: What is the problem you are trying to solve?


Author: Beth Stansfield

Are you kidding?
Lean Six Sigma in Real Estate?? Huh??